Terms & Conditions

1. About these terms

MMAI Technology Co., Ltd. is a company registered in Myanmar providing web development, mobile application development, automation, custom AI agents and related products including the Onami AI Sales Agent.

Where we sign a separate written agreement, statement of work, proposal or service order with a client, that document applies alongside these Terms. If there is a conflict, the signed agreement takes precedence over these Terms for that engagement.

2. Use of the Site

The Site is provided for general information about our company and services. You agree not to:

• Use the Site in any way that breaches applicable law or regulation.
• Attempt to gain unauthorised access to the Site, its server or any connected system.
• Introduce malware, or attempt to disrupt, overload or impair the Site.
• Copy, scrape, republish or exploit Site content commercially without our written permission.
• Misrepresent your identity or affiliation when contacting us.

We may change, suspend or withdraw all or part of the Site without notice. We do not guarantee that the Site will always be available or uninterrupted.

3. Our services

Our services may include, without limitation: website and web application development; mobile application development; workflow, data and marketing automation; design, development and operation of custom AI agents; cloud deployment; and ongoing support and maintenance.

Descriptions of services on the Site are indicative. The precise scope, deliverables, timeline and price for any engagement are those set out in the written proposal or statement of work accepted by the client.

4. Quotes, proposals and orders

• Quotes and proposals are valid for 30 days from issue unless stated otherwise.
• A contract is formed when you accept a proposal in writing (including by email) or pay a deposit invoice.
• Estimates of effort and timelines are given in good faith and depend on timely client input and third-party dependencies.

5. Client responsibilities

To let us deliver on time, you agree to:

• Provide accurate, complete information, content, branding assets and requirements.
• Give timely access to systems, accounts, APIs and staff needed for the work.
• Nominate a decision-maker able to review and approve deliverables.
• Respond to review requests and approvals within a reasonable period.
• Ensure you have the rights and permissions for any content, data or credentials you supply to us.
• Maintain your own accounts with third-party platforms and pay their fees where those accounts are in your name.

Delays caused by outstanding client input may shift agreed timelines and, where significant, may result in additional charges.

6. Fees, invoicing and payment

• Fees are as set out in the accepted proposal, and may be fixed-price, milestone-based or time-and-materials.
• Unless agreed otherwise, project work requires an upfront deposit before the work begins, with the balance invoiced at agreed milestones or on completion.
• Retainers, subscriptions and support plans are invoiced in advance for each period.
• Invoices are payable within the period stated on the invoice. Late payment may result in suspension of work, services or hosting.
• Prices exclude taxes, duties and third-party costs (such as cloud hosting, domains, licences, app store fees and AI model usage) unless expressly stated as included.
• Third-party costs incurred on your behalf are recharged at cost unless agreed otherwise.

7. Changes to scope

Requests that fall outside the agreed scope will be assessed and, where they materially affect effort, cost or timeline, quoted as a written change request. Work on a change begins only after you approve it in writing.

8. Delivery, acceptance and support

• Deliverables are submitted for review at the milestones described in the proposal.
• Unless a different period is agreed, deliverables are deemed accepted if you do not raise written issues within 10 business days of delivery, or if you put them into production use.
• We correct defects that prevent a deliverable from performing as specified, at no charge, for the warranty period stated in the proposal (30 days if none is stated).
• Support, monitoring, updates and iteration beyond that period are provided under a separate support or retainer agreement.
• Fixing issues caused by third-party platform changes, client modifications or misuse is chargeable.

9. Intellectual property

9.1 Your materials

You retain ownership of all content, data, trademarks and materials you provide to us, and you grant us a licence to use them for the purpose of delivering the services.

9.2 Custom deliverables

On full payment of all sums due for an engagement, ownership of the bespoke source code, designs and configuration created specifically for you under that engagement transfers to you, except for the pre-existing materials described below.

9.3 Our pre-existing and reusable materials

We retain ownership of our pre-existing tools, frameworks, libraries, templates, agent architectures, know-how and any products we license (including Onami). Where these are embedded in your deliverable, we grant you a perpetual, non-exclusive, non-transferable licence to use them as part of that deliverable.

9.4 Third-party components

Deliverables may include open-source or commercially licensed third-party components, which remain subject to their own licences.

9.5 Portfolio rights

Unless you tell us otherwise in writing, we may reference your company name, logo and a general description of the work in our portfolio and marketing materials. We will not disclose confidential details.

9.6 Site content

All content on the Site — including text, layout, graphics and the MMAI Technology name and logo — is owned by or licensed to us and is protected by intellectual property laws.

10. AI services — specific terms

AI agents and automated systems are probabilistic. Output may be inaccurate, incomplete or unsuitable for a particular purpose, and behaviour can change when underlying model providers update their models.

• AI output does not constitute legal, financial, medical or other professional advice.
• You are responsible for reviewing and approving how AI agents represent your business, including any commitments, quotes or statements made to your customers.
• Where an agent takes actions in your systems, you are responsible for the permissions and guardrails you approve during scoping.
• You must not use systems we build to generate unlawful, deceptive, harassing or infringing content, to impersonate real people without disclosure, or to send messages in breach of applicable marketing, spam or telecommunications laws.
• You are responsible for any disclosures your jurisdiction requires when customers interact with an automated agent.
• Availability and pricing of AI features depend on third-party model providers; material provider changes may require a change request.

11. Third-party services

Our work commonly integrates third-party platforms — cloud providers, AI model providers, payment processors, CRMs, app stores and social or advertising APIs such as Facebook and TikTok. Your use of those platforms is governed by their own terms, and we are not responsible for their availability, pricing changes, policy changes or acts and omissions.

12. Confidentiality

Each party agrees to keep the other's confidential information secret, to use it only for the purpose of the engagement, and to protect it with at least reasonable care. This does not apply to information that is public through no breach, was already known, is independently developed, or must be disclosed by law. These obligations continue for three years after the engagement ends.

13. Data protection

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. Where we process personal data on your behalf, we do so on your documented instructions and will enter into a data processing agreement where required by applicable law. You are responsible for having a lawful basis for the data you ask us to process.

14. Warranties and disclaimers

We warrant that we will perform the services with reasonable skill and care, in a professional manner, and in accordance with the accepted proposal.

Beyond that, and to the maximum extent permitted by law, the Site and services are provided "as is" and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that software will be uninterrupted or error-free, that results such as revenue, leads, rankings or conversions will be achieved, or that AI output will be accurate or complete.

15. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, to the maximum extent permitted by law:

• We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings or data.
• Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by you to us for that engagement in the 12 months preceding the event giving rise to the claim.
• For free use of the Site, our total liability to you is limited to USD 100.

16. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from content, data or instructions you supply, from your use of deliverables in breach of these Terms or applicable law, or from your infringement of a third party's rights.

17. Term and termination

• Either party may terminate an engagement for material breach if the breach is not remedied within 14 days of written notice.
• Either party may terminate an ongoing retainer or support plan on 30 days' written notice, effective at the end of the current billing period.
• On termination, you must pay for all work performed and costs committed up to the termination date. Deposits are non-refundable to the extent work has been performed.
• On request and on payment of outstanding sums, we will hand over deliverables, source code and data in a reasonable, commonly used format.
• Sections on intellectual property, confidentiality, liability, indemnity and governing law survive termination.

18. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war or civil unrest, government action, power or internet outages, and failures of third-party platforms or infrastructure.

19. General

• Entire agreement — these Terms and the accepted proposal form the entire agreement between us on their subject matter.
• Assignment — you may not assign your rights without our written consent; we may assign to an affiliate or successor in business.
• Severability — if any provision is held unenforceable, the rest remains in effect.
• No waiver — a delay in enforcing a right is not a waiver of it.
• Notices — notices may be sent by email to the addresses used for the engagement.
• Independent contractors — nothing creates a partnership, joint venture or employment relationship.
• Updates — we may update these Terms; the version in force at the time a proposal is accepted governs that engagement, and continued use of the Site constitutes acceptance of the current version.

20. Governing law and disputes

These Terms and any dispute arising out of them are governed by the laws of the Republic of the Union of Myanmar. The parties agree to first attempt to resolve any dispute in good faith through discussion. If that fails, the courts of Myanmar have exclusive jurisdiction, unless a signed agreement specifies a different forum or arbitration.

21. Contact us

These Terms are provided for general information and are not legal advice. Please have them reviewed by a qualified lawyer — and add your registered company number, registered office address, payment terms and warranty periods — before relying on them commercially.